As a patient of this practice you can expect:

1. To be seen the same day for conditions you and a doctor agree are urgent
2. To have a telephone consultation or see a healthcare professional within 48 hours for non-urgent conditions.
3. To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment
4. To be seen at home at your doctor's discretion
5. To have your long-term medication and treatment reviewed at agreed intervals
6. To be informed (through leaflets etc) of the practice's services and how best to use them
7. To receive health care in clean, comfortable and appropriate surroundings
8. To be treated with courtesy