HOW DO I...
MAKE AN APPOINTMENT?

To make an appointment either call into the surgery or telephone between the hours of 8.00am and 6.30pm, or you can apply for a PIN (personal identification number) from reception which will enable you to register with emis and book appoitments online.

There is a duty doctor on-call every day to see patients who consider their ailment to be an emergency; the duty doctor will only deal with one problem and a routine appointment should be booked for anything that is not an emergency.

Routine appointments can be booked up to six working days in advance. We ask that patients who require a routine appointment do not book to see the duty doctor as they could potentially prevent a patient with a real medical emergency from being seen. It may not always be possible for you to see the doctor of your choice. However, every effort will be made to accommodate your request.

If you require advice but do not feel that you need to see a doctor or nurse, please telephone the surgery to leave your name, telephone number and the reason for your call and one of our clinicians will call you back as soon as they are able.

For an emergency appointment on the same day, please try to contact the surgery as early as possible on the day.

ACUTE EMERGENCY CASES WILL ALWAYS BE ACCOMMODATED.

New patients who wish to register with the practice should collect a registration pack from the ground floor reception and complete the FP1 form immediately. An appointment will then be made with the health care assistant for the New Patient Medical. Failure to attend this appointment will result in a letter being sent, requesting that another appointment is made. If a subsequent appointment has not been arranged and attended within three months, the patient will be asked to register with another practice.

HOW DO I...
OBTAIN HOME VISITS?

Home visits are made at the discretion of the doctor. If you are genuinely too ill to attend the surgery, please telephone before 11.00am to enable the doctor to plan his/her rounds. Please give all the details to the receptionist as this will help to determine the priority. If you need to see a doctor immediately, tell our receptionist and you will be put through to a doctor. Please remember that a more complete and effective consultation can be done in the surgery with the benefits of our modern equipment and the help of our nursing staff. So always try to attend the surgery.

HOW DO I...
REGISTER?

Practice Registration Policy

This surgery has an 'open' patient list and there is a registration policy for any patient wishing to register. The practice registers without any discrimination, but does retain the right to refuse registration on other grounds if it is felt justified. The reasons for which will be provided in writing in that case.

Any patient wishing to register has to have a home address inside the practice’s catchment area (please see map on the wall at the reception desk or on this page).

Proof of the following documentation will be required as part of the registration process
(Please note that it is essential that these documents are viewed before registration can
take place): -

Proof of ID = Passport, UK drivers licence or birth certificate

Proof of address = Utility bill, bank statement, Tenancy agreement, benefits, Inland Revenue or official government letter (not hand written) that is not more than 3 months old.

Please note that a mobile telephone bill can not be used as proof of address.

HOW DO I...
OBTAIN A SICKNESS CERTIFICATE?

An NHS certificate is not needed if you are off work for less than seven days (including weekends). This period is covered by a self certificate available from your employer. You need to see the doctor if the absence is for longer or if your employer requires a private certificate for which a charge is payable.